SaaS Sales Account Executive

Raleigh, NC or Remote

Datapeople helps recruiting teams make more thoughtful and accurate decisions about their recruiting process, from the job posts they write to the data they report on. We know that small changes can have big impacts and while we’re very happy to serve some of the most forward-thinking talent teams on the planet including Twitch, BuzzFeed, and Oscar Health, at the heart of our mission is an absolute love for candidates and empathy for the challenges they face when trying to get a job.

Our customer success team works with an exciting array of global customers, from startups to Fortune 500 companies.

Reporting to the Head of Customer Success, you will partner with our Mid-Market and Enterprise-level customers and advocate for increasing fairness and clarity in their recruiting processes.

As a Customer Success Manager, you will be at the center of our mission to bring fairness and clarity to the recruiting process for all teams, and the insights you gain while working with our new customers will have an impact on the evolution of our retention and renewal strategies.

You will:

  • Oversee the success of our customers, ensuring they realize the full value of the Datapeople platform
  • Understand your customer’s needs, helping leaders to identify opportunities to expand our depth of engagement
  • Use data to accelerate customer goals
  • Document customer pain points, advocate for them internally to influence product changes
  • Partner internally with Technical Account Managers to resolve technical challenges
  • Provide group and individual user informational and training sessions
  • Lead the renewal process
  • Become an expert on the Datapeople platform and integrations, while keeping up with industry trends in recruiting, data, and analytics

You have:

  • 8+ years of experience in customer success, including at a SaaS company
  • 3+ years of experience working with or at large organizations, managing across teams/geographies, and presenting to senior leaders
  • Familiarity with how recruiting teams are structured and the recruiting process
  • Familiarity with customer success tool like Vitally, Hubspot, or Gainsight
  • Experience conducting virtual trainings
  • Interest in increasing fairness and clarity to the recruiting process
  • Interest in working with clients across global timezones

This is a remote job and available to all candidates with work privileges currently residing in the United States. Your working hours will align with a typical East Coast or Central business day.

Our benefits:

  • Comprehensive healthcare plans
  • Flexible PTO policy
  • 401k retirement plan
  • Commuter benefits
  • Remote-friendly team and open to more flexible work arrangements

We come to work every day with the mission of making opportunities more accessible and the recruiting process fairer for candidates. We’re a remote-first company with linguists, engineers, and scientists working all across the United States.

We care deeply about fairness (it’s our mission) so you can be ensured that your application will never be judged based on your religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or disability.

Apply for this Job


Please answer these questions since we do NOT review resumes/websites for screening interview selection - we only use these questions.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Datapeople’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023

Voluntary Self-Identification of Disability


Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

•Autism
•Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
•Blind or low vision
•Cancer
•Cardiovascular or heart disease
•Celiac disease
•Cerebral palsy
•Deaf or hard of hearing
•Depression or anxiety
•Diabetes
•Epilepsy
•Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
•Intellectual disability
•Missing limbs or partially missing limbs
•Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
•Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.